Legal
PRIVACY POLICY
Effective Date: 1 January 2025 · Last Updated: 14 April 2025
The Daily Bread ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services. By using our website, you agree to the terms of this policy.
1. Information We Collect
When you place an order, subscribe to our membership, or contact us through our website, we may collect the following personal information: your full name, email address, phone number, delivery address, and payment details (processed securely through our payment provider). We also collect non-personal data such as browser type, device information, and pages visited to improve our website experience.
2. How We Use Your Information
We use the information we collect to process and fulfil your orders, communicate with you about your order status, send promotional emails and newsletters (only if you have opted in), improve our website and services, comply with legal obligations, and respond to your enquiries and support requests. We will never sell, rent, or share your personal information with third parties for their own marketing purposes.
3. Data Storage and Security
Your personal data is stored securely on servers located within South Africa or in jurisdictions that provide adequate data protection. We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your information from unauthorised access, disclosure, or loss. While we take all reasonable precautions, no method of data transmission over the internet is 100% secure.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, analyse site traffic, and personalise content. You may disable cookies through your browser settings; however, some features of our website may not function correctly without them. By continuing to use our website, you consent to our use of cookies.
5. Third-Party Services
We may use trusted third-party services to operate our website and process transactions, including payment processors, delivery partners, and analytics providers. These parties are bound by confidentiality agreements and are only permitted to use your information to perform services on our behalf. We are not responsible for the privacy practices of external websites linked from our site.
6. Your Rights
Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information (subject to legal retention requirements), object to the processing of your personal information, and withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us at [email protected].
7. Retention of Data
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for five years for accounting and legal compliance purposes. Marketing preferences are retained until you unsubscribe or request deletion.
8. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer at: The Daily Bread, 12 Maude Street, Sandown, Sandton, 2196, Johannesburg, South Africa. Email: [email protected] | Phone: +27 11 555 4321
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